http://www.fugeelama.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/ You stay classy, San Diego. And thanks for stopping by. Sun, 21 Dec 2008 03:37:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.fugeelama.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/comment-page-1/#comment-792 Anastasia Tue, 08 Apr 2008 04:09:05 +0000 http://www.fugeelama.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/#comment-792 You know, they keep teaching us in Business classes and Consumer Behavior classes that it's more expensive to get a new customer than it is to retain an existing customer and I've always felt that line was bullshit because of the very things that this article brings up. You end up spending way more compensating their unhappiness than you would on someone who's happy to come to your company for the first time and will probably have better success with that new customer anyway. Good riddance to bad customers! You know, they keep teaching us in Business classes and Consumer Behavior classes that it’s more expensive to get a new customer than it is to retain an existing customer and I’ve always felt that line was bullshit because of the very things that this article brings up. You end up spending way more compensating their unhappiness than you would on someone who’s happy to come to your company for the first time and will probably have better success with that new customer anyway. Good riddance to bad customers!

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